tawk.to is the world's most widely used business chat application, with over 4,000,000+ active business users globally. We are looking to hire smart, reliable, and dedicated Virtual Assistants, who have a high level of English proficiency to assist with customer service and administrative duties for one of our clients.

If these Values struck a chord, then you may just be the next High Flyer we are looking for:

  • Family-oriented – You understand that family comes before work.
  • Honest – All we have in this world is our word.
  • Teachable – We do not expect you to know everything, you just have to be willing to learn and grow.
  • Loyal – Customers will come and go, but our team sticks around for a reason.
  • Reliable – You are the type of person that your friends and family know they can rely on.

Job Responsibilities

  • Resolve customer inquiries via phone, email, and chat
  • Help set up appointments/meetings for the day and/or manage travel plans
  • Update the company website and social media accounts
  • Create and/or manage reports for operations, as needed
  • Ensure customer requests are managed in a timely manner
  • Provide world-class customer service in a friendly, confident, and knowledgeable manner
  • Other duties as assigned

Job Qualifications

  • Has either of the following work experiences:
    • Virtual Assistant experience of at least one year, doing phone, chat, email support, and administrative duties
    • Call Center CSR experience of at least one year, doing phone, chat, and email support
  • Has a background in either of the following: Social Media Management, Bookkeeping, and/or Recruitment
  • Proficient in Adobe Photoshop, Canva, or similar photo editing tools
  • Excellent English communication skills – Can clearly and effectively convey the right information in written form; Has effective probing skills
  • Flexible – Willing to take on tasks, instructions, and/or work requests as needed
  • Customer-focused – Someone who is willing to go an extra mile for their customers
  • Resilient – Can work with less supervision, adapt to a fast-paced environment, and multi-task effectively
  • Possesses excellent time management and organizational skills
  • Proficient in using MS Word, Excel, and PowerPoint
  • Familiar with Google Suite, cloud services, and other online tools

Others

  • Amenable to work on US hours
  • Amenable to work on shifting schedules
  • Amenable to work in PH Holidays
  • Amenable to work during weekends

Basic Technical Requirements

  • Your own laptop/desktop PC with the following minimum specs: i3 5th gen and above/AMD equivalent; 8GB RAM; Mozilla or Chrome installed
  • A consistent and stable internet connection of at least 10MBPS with a backup internet connection
  • A noise-cancelling headset/headphone
  • A quiet and dedicated workspace at home