tawk.to is the world's most widely used business chat application, with over 4,000,000+ active business users globally. We are looking to hire smart, reliable, and dedicated Virtual Assistants, who have a high level of English proficiency to assist with customer service and administrative duties for one of our clients.

If these Values struck a chord, then you may just be the next High Flyer we are looking for:

Family-oriented – You understand that family comes before work.

Honest – All we have in this world is our word.

Teachable – We do not expect you to know everything, you just have to be willing to learn and grow.

Loyal – Customers will come and go, but our team sticks around for a reason.

Reliable – You are the type of person that your friends and family know they can rely on.

    Job Responsibilities

    • Resolve customer inquiries via phone, email, and chat
    • Help set up appointments/meetings for the day and/or manage travel plans
    • Update the company website and social media accounts
    • Create and/or manage reports for operations, as needed
    • Ensure customer requests are managed in a timely manner
    • Provide world-class customer service in a friendly, confident, and knowledgeable manner
    • Other duties as assigned

    Job Qualifications

    • Has either of the following work experiences:
      • Virtual Assistant experience of at least one year, doing phone, chat, email support, and administrative duties
      • Call Center CSR experience of at least one year, doing phone, chat, and email support
    • Has a background in either of the following: Social Media Management, Bookkeeping, and/or Recruitment
    • Proficient in Adobe Photoshop, Canva, or similar photo editing tools
    • Excellent English communication skills – Can clearly and effectively convey the right information in written form; Has effective probing skills
    • Flexible – Willing to take on tasks, instructions, and/or work requests as needed
    • Customer-focused – Someone who is willing to go an extra mile for their customers
    • Resilient – Can work with less supervision, adapt to a fast-paced environment, and multi-task effectively
    • Possesses excellent time management and organizational skills
    • Proficient in using MS Word, Excel, and PowerPoint
    • Familiar with Google Suite, cloud services, and other online tools

    Other

    • Amenable to work during US hours
    • Amenable to work on shifting schedules
    • Amenable to work on PH Holidays
    • Amenable to work during weekends

    Basic Technical Requirements

    • Your own laptop/desktop PC with the following minimum specs: i3 5th gen and above/AMD equivalent; 8GB RAM; Mozilla or Chrome installed
    • A consistent and stable internet connection of at least 10Mbps with a backup internet connection
    • Noise-canceling headset/headphone
    • A quiet and dedicated workspace at home