Primary Responsibilities

Follow up with all pending items in the email inbox.

Schedule calls/meetings with customers

Update CRM

Take notes/minutes on calls

Provide L1 support on Zoho chat.

Answer calls on the owner's behalf

What would a typical day in this role look like?

Follow up with all pending items in the email inbox.

Schedule calls/meetings with customers

Update CRM

Take notes/minutes on calls

Provide L1 support on Zoho chat.

Answer calls on the owner's behalf

Must have skills

Excellent written and spoken English

Basic understanding of cloud and VoIP technologies

Good understanding of Microsoft office tools

Customer service skills/soft skills

Nice to have

Working knowledge of Linux

Already know Zoho

Working knowledge of basic networking technologies

What systems and software you would like the VA to be familiar with?

Microsoft and Zoho. Linux would be a bonus