tawk.to is the world's most widely used business chat application, with over 4,000,000 active business users globally. We are looking to hire a smart, reliable and dedicated Social Media Manager for one of our clients.

Our ideal candidate is a team-spirited, skilled and imaginative writer with an eye for detail. If you can grasp project requirements quickly and offer valuable insight, we’d like to meet you.

It is important to submit an online portfolio or a link to your sample works for this role.

If these values strike a chord, then you may just be the next High Flyer we are looking for:

Family-oriented — you understand that family comes before work

Honest — all we have in this world is our word

Teachable — we do not expect you to know everything; you just have to be willing to learn and grow

Loyal — customers will come and go, but our team sticks around for a reason

Reliable — you are the type of person that your friends and family know they can rely on

Job Responsibilities

  • The VA will have to help with a lot of small tasks covering different areas of the business
    • 1-2 Tweets per week to keep engagement up; proper usage of hashtags, links and images/videos is required
    • 1-2 LinkedIn posts per month
    • 1-2 Blog posts per month (1,500-2,000 words each) with 10-20 references and outbound links
  • Answering leads coming to tawk.to — the candidate needs to be able to sell the product and use empathy to read between the lines of what the lead needs
  • Answering emails from leads when the chat widget is offline
  • Develop a Google Sheet template that keeps track of the onboarding process
  • Other duties as assigned

Job Qualifications

  • Proven track record of social media content creation via LinkedIn, Twitter, and blogs
  • Customer service experience of doing email support and chat support
  • High proficiency in using Google Sheets and reporting

Other

  • Amenable to work on PH Holidays
  • Amenable to work 40 hrs/week
  • Amenable to work during the day shift, Manila time

Basic Technical Requirements

  • Your own laptop/desktop PC with the following minimum specs: i3 5th gen and above/AMD equivalent; 8GB RAM; Mozilla or Chrome installed
  • A consistent and stable internet connection of at least 10Mbps with a backup internet connection
  • A quiet and dedicated workspace at home